1. Eligibility and accounts
You must meet the eligibility requirements of local law and the app store's age rating. Obtain guardian consent where legally required. Read and agree to the applicable terms, Privacy Policy, and content review information before use. Accounts are created through Sign in with Apple. Use the same linked account to manage your profile, content, and free credits. Do not impersonate others, share sign-in credentials, or use multiple accounts to evade limits.
You may use a nickname, but this does not make you anonymous to the operator or prevent violations from being traced. Protect your Apple Account and contact support promptly about unusual sign-ins or benefit errors.
2. Conversations and AI services
Discover shows user-published topics alongside platform topics labeled “Youhua AI” and identified as AI-generated. Platform topics have no human author and can be discussed with Youhua AI. Opening one does not automatically send a message or use an AI chat credit. In Youhua, you can edit and confirm your own expression for public sharing as a user-published topic, allowing other users to reply to you.
Youhua provides content-based conversations with people, personal space, AI chats, and related benefits. topics and text or image letters may require review or time for delivery. Mutual follows can send original voice recordings, which are not transcribed, analyzed, or evaluated for content risk. We do not guarantee meeting a particular person, receiving replies, or forming a relationship. The app is free to download, and personal chats and long-term memory are free. Optional AI chat packs and monthly Plus subscriptions are available, with no advertising. See Usage and purchases for free credits and daily refills.
Third-party AI generates replies that may be inaccurate, outdated, unsuitable, or incomplete. AI is not a real person and does not provide medical diagnoses, psychotherapy, or other professional services. Do not rely solely on AI for medical, legal, financial, or other major decisions. In danger or an emergency, contact local emergency services and trusted people instead of waiting for app replies. See the Privacy Policy for processing scope, recipients, and available controls.
AI chat requires your affirmative consent to its processing information. Social profiles, content, and images also undergo third-party AI review for a separate purpose from optional AI conversation processing. See third-party AI processing for the data involved.
3. Content you submit
You retain the rights you lawfully hold in your content. You must have permission to share its text, images, and information about others. To provide requested features, you grant us a non-exclusive, royalty-free license limited to the necessary scope and duration of service provision and retention under the Privacy Policy, allowing storage, transmission, review, display, backup, and report handling. When cloud storage, review, or AI features require third-party processing, we transmit necessary content to the relevant providers as described in the Privacy Policy. Visibility follows the feature and privacy settings. This license does not transfer ownership to the operator or permit sale or unrelated uses. Third-party data arrangements are described in the Privacy Policy. After you delete or withdraw content or delete your account, we stop corresponding display and processing under that policy, except where retention is needed for law, safety, or disputes.
Child sexual exploitation material, sexual harassment, hate, threats, fraud, disclosure of private information, infringement, illegal trading, malicious promotion, service disruption, and review evasion are prohibited. See the Community Guidelines. All accounts must follow review rules; submission does not guarantee publication.
4. Reports, restrictions, and appeals
Use report controls on content or user pages, block users, or submit issues through Me → Settings → Help and feedback. The operator responds according to risk and issue type and may remove content, restrict features, or suspend accounts. Urgent safety risks may require protective action before investigation.
If you believe a review, removal, restriction, or benefit decision is wrong, contact support with the content or account and your reasons to request reconsideration. We assess relevant evidence and share results where appropriate, without promising to disclose other users' private information or all safety rules.
5. Free use, purchases, and subscriptions
The app is free to download. Chats with people, personal space, and long-term memory are free. AI chat packs and Youhua Plus are optional purchases. Without a purchase, you will not automatically be subscribed or charged. See Usage and purchases for free credits, refills, and usage rules.
Chat packs contain 30, 100, or 300 AI chat credits, do not expire, and remain in the Youhua account linked at purchase until used. Plus is a monthly auto-renewing subscription. Each cycle grants 200 AI chats; unused cycle credits expire at the cycle's end. Active members receive 30 extra discoveries and 20 extra posts daily, plus member themes and stationery. Long-term memory does not require Plus.
Apple handles in-app payments. Price, local currency, taxes, and renewal timing are shown on Apple's purchase confirmation screen. Subscriptions renew automatically at the displayed price unless canceled at least 24 hours before the current period ends. View and cancel subscriptions through Apple subscription management; cancellation does not remove benefits still valid for the current period. Restore purchases restores valid subscriptions linked to the same Apple purchasing account and Youhua account. Used credits are not reissued. Consumable chat pack balances are recorded in the Youhua account.
You may request refunds from Apple; Apple and applicable rules determine approval. Refunds or revocations may invalidate associated unused credits or membership benefits. See Support. Credits cannot be redeemed for cash, transferred, or traded. Material rule or price changes are communicated under applicable law and Apple rules. Free users are not automatically enrolled in paid subscriptions.
The app software license is governed by Apple's Standard EULA. These terms additionally describe Youhua's service rules and do not reduce statutory consumer rights.
6. Leaving and account deletion
You can sign out or delete your account in the app anytime. Save needed data before deletion. If subscribed to Plus, cancel renewal through Apple subscription management first. Deleting your Youhua account does not automatically cancel an Apple subscription.
See the Privacy Policy for deletion and necessary retention. Account content and remaining credits cannot be restored after deletion. Deletion does not affect other statutory rights.
7. Service changes and responsibility
We maintain the service, but networks, cloud services, third-party interfaces, Apple services, or device conditions may cause delays and interruptions. For major feature changes or service closure, we provide reasonable advance notice, appropriate support, and remedies required by law, except for urgent safety action.
These terms do not exclude liability imposed on the operator by law, restrict consumer rights that cannot legally be excluded, or require unlimited indemnity unrelated to your own actions. Contact the operator at support@youhua.me to discuss disputes. Applicable law and the competent dispute authority follow mandatory legal requirements; server location in Singapore does not automatically determine governing law or courts.
8. Updates to these terms
Material changes are updated here and communicated in the app or through suitable channels. Where active acceptance is needed, a confirmation control is provided. If you do not accept, you may stop using the service, contact support, and handle existing content and your account under these terms. Updates do not retroactively reduce existing statutory rights.
AI topics open separate chats, continued in Inbox after the first message. The same topic reuses the same chat. Each topic has independent context and does not read or generate long-term memory; everyday companion chat stays in Youhua. You can bring an AI topic or personal chat to Youhua, select up to 20 turns, and add new thoughts. AI topic turns consist of one question and reply; personal chat turns group adjacent exchanges between participants. Previewing only reads records. Selecting “Include and continue chatting” sends only selected text to AI and uses one chat credit. The original topic text may also be included. Images, voice messages, unselected history, and automatically generated earlier summaries are excluded.